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How packdraw Handles Your Personal Information

Our privacy policy covers every piece of information you share with us — from your account registration details to how you fund your wallet via PayPal, Venmo, or Play+.

Account Data ProtectionPayPal & Venmo Transaction PrivacyYour Right to Request DeletionCookie ControlUS State Law Compliance
packdraw How packdraw Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review, correct, or delete the data we hold on you, our support team handles privacy requests directly. You do not need to fill out a third-party form — just reach out through any of the channels below and we will acknowledge your request and outline the next steps. Identity verification is required before we act on any data-access or deletion request, so have your account details ready.

Live Chat Start a live chat session from your account dashboard. A support agent will confirm your identity and open a privacy ticket on your behalf.
Email Support Send your request to our support email address found in your account settings. Include your registered email and the nature of the data request.
Account Settings Log into your account on mobile or desktop, go to Privacy Settings, and submit a data-access or deletion request directly from there.
DATA HANDLING PRACTICES

How We Protect and Retain Your Information

Data security at packdraw runs at every layer of your account — from the moment you log in on your phone to the moment a Play+ or Venmo withdrawal clears. We use encrypted connections across all sessions and require re-authentication when sensitive account changes are made. Below is a breakdown of the four areas where your data is actively managed.

Encryption and Account Security

All account data is transmitted over encrypted connections. Mobile sessions use token-based authentication so your login stays secure even when you switch between devices.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser or account settings at any time.

Data Retention Period

We retain your account and transaction records for as long as required by applicable state law. Once that period expires and your account is closed, personal data is deleted or anonymized.

Third-Party Sharing Limits

Your data goes only to payment processors like PayPal and Play+, our identity-verification partner, and state regulators where required. No marketing or data-broker sharing takes place.

Questions About Your Privacy at packdraw

These are the questions we hear most often about how your data is handled. If your question is not covered here, our support team can walk you through it directly.

We collect your name, email address, date of birth, and the details needed to verify your identity. Payment method identifiers — such as your PayPal account reference — are also recorded when you make a deposit or withdrawal.

No. We do not sell your personal information. Data is shared only with payment processors, identity-verification partners, and state regulators where applicable law requires it.

Log into your account, go to Privacy Settings, and submit a data-access request. You can also contact support via live chat or email. Identity verification is required before we release any records.

Yes. Submit a deletion request through your account's Privacy Settings or contact support directly. We will process it within the timeframe required by applicable state law after verifying your identity.

We retain records for as long as state law requires. After your account is closed and the retention period ends, your personal data is deleted or anonymized from our systems.

Transaction references from PayPal, Venmo, and Play+ are stored in encrypted form within your account wallet record. Full payment credentials are never stored on our servers — they stay with the payment processor.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.